If a product purchased from us turns out to have defects or does not match the description, we will be happy to help you. Please complete the complaint form below, providing all necessary information. Our team will review your complaint and contact you as soon as possible.
The fields in the form are divided into two categories: product data and data of the person submitting the complaint. In the product data section, please provide the product name, batch number, production date, package size, number of pieces, reason for the complaint and justification for the complaint. In the complainant's details section, please provide your company name, name and surname, e-mail address and contact number. Additionally, you can attach a file, such as a photo or a copy of the bill of lading, which may help you process your complaint faster.
This form has been designed to make the complaint reporting process as simple and efficient as possible for our customers.